Mended Solution (“Mended Solution,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how
we collect, use, and protect your personal information when you use our mobile application and website
(“Platform”).
If you have any questions or concerns, please contact us at
info@mendedsolution.com.
1. Information We Collect
We collect personal information that is essential for providing our core services and improving the user experience.
Information You Provide
- Name and Phone Number: Required to verify your identity, create your account, and enable
secure communication related to your service requests or bookings. The phone number is necessary to ensure
that users can receive service updates, confirmations, or notifications related to their bookings or activities
within the app.
- Email Address: Used for account management and support communication.
- Other Optional Details: Such as profile photo or address, used only to enhance your
experience within the app.
Information Collected Automatically
- Device information (model, OS version, and unique device identifiers).
- App interaction data and performance logs (used for improvements and crash analysis).
Permissions (With User Consent)
- Camera: Used only when you choose to upload a photo or scan a document related to a service.
- Storage/Media: Used to upload or save files that you choose.
- Location (if applicable): Used only for location-based features like finding nearby services or verifying service areas.
We do not collect sensitive personal information such as marital status, gender, or financial data unless it is
directly required for a specific service you choose to use.
2. How We Use Your Information
We use your information to:
- Create and manage your user account.
- Verify your identity and ensure secure transactions.
- Send important updates, booking details, or service-related notifications via phone or SMS.
- Provide customer support and respond to inquiries.
- Improve app functionality, reliability, and user experience.
- Comply with legal obligations and prevent fraudulent activity.
We do not sell, rent, or trade your personal information.
3. Data Security
We use standard security practices, including encryption and secure servers, to protect your data. While we
strive to ensure complete security, no system is 100% risk-free.
4. Your Rights and Choices
You can:
- Access or update your account information anytime.
- Delete your account by contacting info@mendedsolution.com.
- Withdraw permissions (like camera or location access) from your device settings.
Please note that deleting your account will also delete your associated phone number and related service data.
5. Data Retention
Your information is retained as long as your account is active or as required by law. Once it’s no longer needed,
we securely delete or anonymize it.
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